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Privacy policy

What we collect, why we need it, and what we will never do with it.

Last updated

21 September 2026

We will post any change here before it takes effect.

1. Who we are

Extra Cabs & Rent a Cars (Pvt) Ltd ("we", "us") of No 653, Samurdhi Mawatha, Heiyanthuduwa, Biyagama, Gonawala, Sri Lanka is responsible for the personal information described here. You can reach us at extracabsinfo@gmail.com or on +94 74 159 6212.

2. What we collect

We collect only what we need to rent you a vehicle and to meet our obligations as the owner of that vehicle.

  • Your name, email address, a phone number and a WhatsApp number
  • Your booking: the vehicle, dates, pickup or delivery choice, whether you want a driver, and any notes you add
  • Photos of your NIC (front and back) or passport photo page, and of your driving licence (front and back)
  • Your NIC or passport number and driving licence number, which our staff note at handover
  • What you write to us through the contact form or by message
  • Payment records: what you paid, when and how. We do not take cards, so we hold no card details

3. Why we collect it

Identity and licence documents are collected because a vehicle owner must know who is driving, and because our insurance depends on every driver holding a valid licence. Contact details are used to confirm your booking, arrange handover and reach you during the rental.

We do not sell personal information, and we do not use it for advertising.

4. Who sees it

Your documents are stored privately. They are never published and can only be opened by our staff, who must sign in to see them.

When you book, your name, phone number, the vehicle and your dates are sent by text message to our staff so someone can confirm quickly. That message goes through an SMS provider.

We also share information where we must: with our insurer when a claim is made, and with the police or courts where the law requires it.

Our website and records are held by service providers who host and store them for us. Some of these providers may store data on servers outside Sri Lanka.

5. How long we keep it

Photos of your ID and licence are deleted 90 days after your rental ends. If a booking never becomes a rental, they are deleted 30 days after it closes.

The one exception: if a traffic fine, a damage claim or a dispute about the rental is still open, we keep the photos until it is settled, then delete them.

We keep the booking record itself, including your name, contact details, the rental dates and vehicle, and your ID and licence numbers. This lets us recognise returning customers, answer questions about a past rental, and deal with claims that arrive late. It does not include the photos.

Contact-form messages are deleted once they are no longer needed.

6. Your rights

Under Sri Lanka's Personal Data Protection Act No. 9 of 2022 you can ask us what we hold about you, ask us to correct it, ask us to delete anything we are not required to keep, withdraw your consent, and object to how we use it.

Write to extracabsinfo@gmail.com and tell us what you would like. We may ask you to confirm who you are before we act, so that nobody else can see or change your information.

7. Cookies

This website does not set cookies of its own for visitors, and does not use analytics or advertising trackers.

The map at the bottom of each page is provided by Google Maps. When it loads, Google may set its own cookies and collect information under Google's privacy policy.

8. Changes to this policy

If we change what we collect or how we use it, we will update this page before the change takes effect, and the date at the top will change with it.